Global Customer Relationship Management Market Research Report 2021-2026: Growing Integration of AI in Industries and Growing Technological Advancement in Services –

DUBLIN – (COMMERCIAL THREAD)–The “Customer Relationship Management Market Research Report, By Region (Americas, Asia-Pacific & Europe, Middle East & Africa) – Global Forecast to 2026 – Cumulative Impact of COVID-19” report was added to offer.

The global customer relationship management market size was estimated at $ 45.96 billion in 2020 and is expected to reach $ 49.47 billion in 2021, at a compound annual growth rate (CAGR) of 7.97% to reach 72.83 billion USD by 2026.

In this report, the years 2018 and 2019 are considered as historical years, 2020 as the base year, 2021 as the estimated year and the years 2022 to 2026 are considered as the forecast period.

Competitive strategic window:

The Competitive Strategy Window analyzes the competitive landscape in terms of markets, applications and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for suppliers to adopt successive strategies of merger and acquisition, geographic expansion, research and development, and new product introduction strategies to continue the expansion and growth of the business during a forecast period.

FPNV positioning matrix:

The FPNV Positioning Matrix assesses and categorizes vendors in the CRM market based on business strategy (company growth, industry coverage, financial viability, and channel support) and satisfaction (Value for Money, Ease of Use, Support) that helps businesses make better decisions and better understand the competitive landscape.

Market share analysis:

The market share analysis offers the analysis of the suppliers considering their contribution to the overall market. It provides the idea of ​​its revenue generation in the overall market compared to other space providers. It provides insight into the performance of vendors in terms of revenue generation and customer base compared to others.

Knowing the market share gives an idea of ​​the size and competitiveness of the suppliers for the base year. It reveals the characteristics of the market in terms of traits of accumulation, fragmentation, dominance and fusion.

Company usability profiles:

The report deeply explores the significant recent developments of leading vendors and innovation profiles in the global Customer Relationship Management Market, including

  • Acquia, Inc.

  • Adobe Systems Inc

  • Amdocs Limited

  • Aurea Software, Inc

  • Chase Interaction Ltd

  • Contact solutions

  • Copper CRM Inc

  • Creation

  • Freshworks Inc

  • HubSpot, Inc.

  • IBM Company

  • Inform

  • Infusion Software Inc

  • Insightly, Inc

  • ITC Infotech India Ltd.

  • Microsoft Corporation

  • Netsuite Inc.

  • Agile Inc

  • Oracle Corporation

  • Pegasystems Inc.

  • Ramco Systems Limited

  • Salesflare SPRL

  •, Inc.

  • SAP SE

  • SugarCRM

  • Zendesk, Inc.

  • Zoho Corporation Pvt. Ltd.

Main topics covered:

1. Preface

2. Research methodology

3. Executive summary

3.1. introduction

3.2. Market outlook

3.3. Geographic perspectives

3.4. Competitor perspectives

4. Market overview

4.1. introduction

4.2. Cumulative impact of COVID-19

5. Market overview

5.1. Market dynamics

5.1.1. Conductors Growing digitization of businesses across all verticals Penetration of cloud technology and various service models Emergence of small and medium-sized enterprises in the world

5.1.2. Constraints Increased security and privacy concerns

5.1.3. Opportunities Growing integration of artificial intelligence in industries Growing technological advancement in service

5.1.4. Challenges Lack of qualified professionals

5.2. Porters Five Forces Analysis

6. United States Customer Relationship Management Market

7. Asia-Pacific Customer Relationship Management Market

8. Customer relationship management market in Europe, Middle East and Africa

9. Competitive landscape

9.1. FPNV positioning matrix

9.1.1. Quadrants

9.1.2. Business strategy

9.1.3. Product satisfaction

9.2. Market ranking analysis

9.3. Market share analysis, by key player

9.4. Competitive scenario

9.4.1. Merger & Acquisition

9.4.2. Agreement, collaboration and partnership

9.4.3. Launch and improvement of new products

9.4.4. Investment and financing

9.4.5. Awards, recognition and expansion

10. Company usability profiles

For more information on this report, visit

About Dianne Stinson

Check Also

South Korea Says North Korea Tested Seaward Missile: NPR

People watch a news program showing stock footage of a missile launch by North Korea …

Leave a Reply

Your email address will not be published.