DUBLIN – (COMMERCIAL THREAD)–The “Customer Relationship Management Market Research Report, By Region (Americas, Asia-Pacific & Europe, Middle East & Africa) – Global Forecast to 2026 – Cumulative Impact of COVID-19” report was added to ResearchAndMarkets.com offer.
The global customer relationship management market size was estimated at $ 45.96 billion in 2020 and is expected to reach $ 49.47 billion in 2021, at a compound annual growth rate (CAGR) of 7.97% to reach 72.83 billion USD by 2026.
In this report, the years 2018 and 2019 are considered as historical years, 2020 as the base year, 2021 as the estimated year and the years 2022 to 2026 are considered as the forecast period.
Competitive strategic window:
The Competitive Strategy Window analyzes the competitive landscape in terms of markets, applications and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for suppliers to adopt successive strategies of merger and acquisition, geographic expansion, research and development, and new product introduction strategies to continue the expansion and growth of the business during a forecast period.
FPNV positioning matrix:
The FPNV Positioning Matrix assesses and categorizes vendors in the CRM market based on business strategy (company growth, industry coverage, financial viability, and channel support) and satisfaction (Value for Money, Ease of Use, Support) that helps businesses make better decisions and better understand the competitive landscape.
Market share analysis:
The market share analysis offers the analysis of the suppliers considering their contribution to the overall market. It provides the idea of its revenue generation in the overall market compared to other space providers. It provides insight into the performance of vendors in terms of revenue generation and customer base compared to others.
Knowing the market share gives an idea of the size and competitiveness of the suppliers for the base year. It reveals the characteristics of the market in terms of traits of accumulation, fragmentation, dominance and fusion.
Company usability profiles:
The report deeply explores the significant recent developments of leading vendors and innovation profiles in the global Customer Relationship Management Market, including
Adobe Systems Inc
Aurea Software, Inc
Chase Interaction Ltd
Copper CRM Inc
Infusion Software Inc
ITC Infotech India Ltd.
Ramco Systems Limited
Zoho Corporation Pvt. Ltd.
Main topics covered:
2. Research methodology
3. Executive summary
3.2. Market outlook
3.3. Geographic perspectives
3.4. Competitor perspectives
4.2. Cumulative impact of COVID-19
5. Market overview
5.1. Market dynamics
18.104.22.168. Growing digitization of businesses across all verticals
22.214.171.124. Penetration of cloud technology and various service models
126.96.36.199. Emergence of small and medium-sized enterprises in the world
188.8.131.52. Increased security and privacy concerns
184.108.40.206. Growing integration of artificial intelligence in industries
220.127.116.11. Growing technological advancement in service
18.104.22.168. Lack of qualified professionals
5.2. Porters Five Forces Analysis
6. United States Customer Relationship Management Market
7. Asia-Pacific Customer Relationship Management Market
8. Customer relationship management market in Europe, Middle East and Africa
9. Competitive landscape
9.1. FPNV positioning matrix
9.1.2. Business strategy
9.1.3. Product satisfaction
9.2. Market ranking analysis
9.3. Market share analysis, by key player
9.4. Competitive scenario
9.4.1. Merger & Acquisition
9.4.2. Agreement, collaboration and partnership
9.4.3. Launch and improvement of new products
9.4.4. Investment and financing
9.4.5. Awards, recognition and expansion
10. Company usability profiles
For more information on this report, visit https://www.researchandmarkets.com/r/pg9jmp