New Directions Behavioral Health partners with Tridiuum to create a state-of-the-art behavioral health company

OVERLAND PARK, Kan., January 14, 2022 /PRNewswire/ — New Directions Behavioral Health (“New Directions”), a provider of comprehensive behavioral health solutions, today announced its acquisition of Tridiuum, a digital behavioral health company. This combination creates a leading provider of technology-enabled behavioral health services, enabling New Directions’ dedicated care teams to provide its more than 15 million members nationwide with more direct and immediate access to providers. , resulting in increased quality of care through measurement-based outcomes.

Tridiuum accelerates patient access to the most appropriate care by automating screening, triage, matching and online behavioral health planning through its easy-to-use system that can be seamlessly integrated with existing platforms. Used by nationally recognized medical and behavioral care providers and health plans, Tridiuum’s proprietary technology provides real-time insights to improve clinical decision-making while measuring quality of care. Founded on nearly 20 years of behavioral health research, Tridiuum has served more than 1.4 million patients from more than 11,000 providers through its suite of offerings.

“Since our founding over 25 years ago, we have put our members first in everything we do through our work to navigate and meet their behavioral health needs. With this transaction, we will be able to serve more members by combining Tridiuum’s proprietary technology with New Directions’ care management experience, resulting in faster access to quality providers,” said Shana Hoffman, CEO of New Directions. “This represents an incredible step forward in our mission to ensure members have access to the highest quality behavioral health solutions when demand is incredibly high. We are delighted to welcome the talented team at Tridiuum to the family. New Directions and deliver even smarter results together at the scale of new and existing members.”

“This transaction comes at a time when the need for behavioral health innovation continues to grow. By joining like-minded, mission-driven New Directions, we will be able to set a new standard of care characterized by accelerated access to treatment-grade care and meaningful outcomes,” said Marc Redlus, CEO of Tridiuum who was appointed Chairman of Tridiuum as part of New Directions. “We look forward to working with New Directions to bridge the gap in patient behavioral health needs by using our scalable technology, which enables online outcome measurement planning, to reinvent the way to provide timely access to care. .”

Strategic advantages of the combination:

  • Unlock access to care: By enabling members to be immediately scheduled with New Directions’ comprehensive network of behavioral healthcare providers, New Directions can dramatically improve the timeliness of members receiving care, eliminating many of the access barriers currently faced by individuals nationwide.

  • Improving the member experience: By seamlessly integrating best-in-class care management with Tridiuum’s industry-leading technology platform, New Directions’ dedicated representatives can deliver behavioral health assessments quickly and easily, further simplifying the member experience while increasing the number of unprocessed and sub-processed members supported.

  • Guarantee the quality of service providers and demonstrate results: With the ability to now support clinical performance and utilize population analytics, New Directions can maximize network quality and enable value-based contracting, resulting in better clinical outcomes.

Build on existing partnerships

This transaction builds on the recent successful partnership between New Directions and Tridiuum through their Floridabased on the program, which was launched in December 2021. From January 14, 2022, five weeks after the start of the partnership, more than 450 people have been screened, the average time until the first appointment being around four days. This compares to the current average standard of care of 25 days, with the most difficult times exceeding 90 days for a first appointment. Already, more than 100 provider firms have joined the program in its first phase, bringing meaningful real-world options, as well as a significant national virtual presence to New Directions members.

Ms. Hoffman added, “We have only scratched the surface through our partnership with Tridiuum. Now being able to fully integrate Tridiuum’s suite of solutions with our existing care navigation and human services and go-to-market capabilities with a combined offering will be a game-changer for our members and the ecosystem. behavioral health.


For those who would like more information about New Directions offerings, please contact [email protected]


Moelis & Company LLC is acting as financial advisor to New Directions and Foley & Lardner LLP is acting as legal advisor. Ziegler is acting as financial advisor to Tridiuum and Morgan Lewis LLP is acting as legal advisor.

About New Directions Behavioral Health

New Directions improves access to quality behavioral health care through a comprehensive range of coordinated behavioral health services. The company supports more than 15 million people nationwide, in partnership with health plans, employers and higher education institutions. Drawing on more than 25 years of experience, New Directions offers an integrated approach to holistic care with a commitment to innovation that puts members first. Learn more at

About Tridium

Tridiuum is a digital behavioral health company and network management partner that bridges the gap between patients, payers and providers to improve access and follow-up care for members in need. The company’s flagship platform, Tridiuum ONE®, combines nearly 20 years of behavioral health research and clinical expertise with cutting-edge technology to power behavioral health operations and workflows to improve patient outcomes. patients. To learn more, visit

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SOURCE New Directions Behavioral Health

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